PURPOSE – A three-year study of information technology and information systems management in South
Africa has delivered (amongst other things) a bibliography and a new reference model. The paper aims to
discuss this issue.
DESIGN/METHODOLOGY/APPROACH – The new reference model indicates the key informational components of
the education “system” that education management must acknowledge, understand and deal with. This paper
presents an overview of these two principal outcomes from that research, leading to a view as to how
education can be improved through better information management.
FINDINGS – There is some available reported work that addresses management, or information, or education,
but relatively little that brings the essence of these three domains together. The derived reference model
effectively addresses a number of set objectives, hence providing a basis for improved understanding of how
information can be more effectively managed in education.
ORIGINALITY/VALUE – The new reference model comprises an arrangement of ideas that allows education
managers to focus on a more strategic approach to their management challenges. It also provides foundations
for further research. Although the study was undertaken in South Africa, it has relevance to all countries and
regions where education needs improved management.