Enterprise Resource Planning (ERP) systems are part of Information
Systems which organisations depend on when conducting business. An ERP
system offers useful functionality in the smooth running of an organisation.
This study investigated the impact on ERP implementation at SASSA North
West Regional Office, a typical governmental office. It highlighted problems
of the current ERP system by delineating the weakness and pitfalls. ERP
systems are focused on standardisation and synchronisation of information
as a result improved organisational efficiency, unfortunately problems with
ERP system can create challenges and dissatisfaction among the end users,
and that they fail to deliver the anticipated benefits. The findings of this
study revealed that there was deficiency in ERP system; employees were
worried about data loss when they use the system, found system errors,
experienced difficulty in exporting data, and were not satisfied with quality
of output from ERP system.