A stepped wedge cluster randomised trial of nurse-delivered Teach-Back in a consumer telehealth service.

16 April 2021

Objective: To evaluate the impact of Teach-Back on communication quality in a national telephone-based telehealth service, for callers varying in health literacy. Setting: An Australian national pregnancy and parenting telephone helpline. Design: Cross-sectional stepped wedge cluster randomised trial with continuous recruitment, short (fixed) exposure and blinded outcome assessors. Nurses were stratified by hours worked and randomised into training groups using a computer generated sequence.